种类
              Workshop
           
            CIFAL Durban - Customer Service Symposium 
      
          位置
              Durban, South Africa
          日期
              
 - 
          期限
              3 Days
          项目领域
        
                                      
        Decentralize Cooperation Programme
                
      登记
              Invitation-only event
          交货方式
              Face-to-Face
          语言
        
                                      
        English
                
      支柱
              人类
          合伙
        CIFAL Durban, eThekwini Municipality, SALGA, COGTA Durban
背景信息
              Customer Service Symposium – addressed front-line service delivery, complaint handling, and enhancing public satisfaction with municipal services.
学习目标
              Customer Service Symposium
- Define service excellence in a public sector context.
- Apply principles of professionalism and responsiveness.
- Handle public complaints and conflict effectively.
- Foster a culture of accountability and respect toward residents.
内容和框架
              Customer Service Symposium
Content:
- Principles of effective public service and the Batho Pele framework
- Understanding community needs and improving responsiveness
- Designing citizen-centric service systems
- Strategies for managing complaints and difficult customer interactions
- Digital service delivery and the role of technology in customer service
- Measuring service satisfaction and using feedback for improvement
- Case studies of successful customer service innovations in municipalities
方法
              The course is offered in Synchronous learning:
- Presentations and Interactive lectures online and face-to-face.
- . Participate in real-time, interactive training sessions led by subject matter experts.
目标受众
              Municipal Officials, Provincial and National Government officials, Private Sector, Local Business, Local authorities
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