Introduction: Basic components of a digital government service 

Understand the services that must be designed

Regulations and procedures 

Necessary information for each mandatory registration: name of the obligation, entity in charge, subjects, result, requirements (data, documents, fees) 

Initial registration, consultation, modification, deletion (CRUD)

Data that must be stored in the registry, required information and statistics

One (integrated) or two services?  

Design the services

Create the registries

Create the applicant file (guide, form, payment, send page)

Create electronic certificates

Take into account all specific cases: filters/conditions/determinants

Create the processing/back office screens and processes (review of applicant file, physical inspection, approval, etc.) 

Create web services to send the applicant data to the registries and to exchange/control data with external registries

Test and improve the services